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General Services


OAS adopts a brief, solution – oriented counselling model which is the focus of OAS EAP service provision, with a view of problem solving of difficulties and encouraging the client to be proactive in developing strategies to resolve issues.

OAS appointments can be made on or off site. Urgent appointments or appointments of a traumatic nature will be dealt with on the same day or immediately on the telephone if required.

Staff are guaranteed to receive services within the pre-agreed specified timeframes for service delivery.  All referrals are received into OAS’s centralised administration system and passed directly to one of the Professional Consultants immediately.

Employees who use face-to-face counselling services provided by OAS Employee Assistance do so through the following avenues of referral. The first is by calling our 1300 55 40 11.  When an employee calls this number they are connected to the intake officer who coordinates the booking.  Employees are also able to book an appointment via email

The second method is through a Supervisor or Manager referral.  This may occur when an employee’s work performance has deteriorated to such a degree that their supervisor needs to discuss this issue with them.  If any issues related to personal or workplace are involved, the supervisor may suggest a referral to the EAP service as the best place to deal with these issues.  If the employee agrees then the supervisor may make the appointment on his or her behalf. OAS provides customers with fully qualified personnel that have expertise in assessment which range from early intervention services, suicide risk assessment, which are all based on clinical models of assessment.  In many cases OAS is called upon to determine the presentation of employees not only from a work perspective but also from an underlying pre disposing standpoint.  Psychometric testing is used as well as face-to-face interview.   EAP is predominantly a brief oriented approach to assessing the needs of the client and designing a treatment program or referring them onto other services as required.

  • Clinical and counselling Psychology
  • Individual face – to- face counselling
  • National resources to service your organisation in the CBD, Metro and rural and regional areas of all states
  • Onsite incident/ trauma de-briefing
  • Redundancy Support Counselling
  • Management support
  • Group Counselling